Frequently Asked Questions


Q: How does the quality of the food I order from Zing Basket compare to my local grocery store?

A: We take pride in the fact that the quality of our products are the same, or better, than the chain brands. Trained Zing Basket Team Members choose only the freshest produce and the best items with you in mind.


Q: What are Zing Basket’s hours of operation?

A: You can place orders from 9 AM to 9 PM 365 days a year.


Q: What is Zing Basket’s return policy?

A: If you are not completely satisfied with your Zing Basket purchase within 30 days, please call 1-844-433-ZING (9464).


Q: How can I edit my Zing Basket Account?

A: Once an account is created, you can edit it here zingbasket.com/account/login


Q: What happens if I forgot my password?

A: Usernames and passwords can be recovered using the Forgot Password section of the login page.


Q: Do I have a register in order to shop on Zing Basket?

A: No. You can always checkout as a guest.


Q: What are the costs for delivery?

A: A delivery fee of $5.00 will be applied to all orders no matter how large.


Q: What is the minimum order for delivery?

A: The minimum order amount for delivery is only $20.00


Q: Where does Zing Basket deliver to?

A: Zing Basket has a specific delivery area to ensure the quick and fresh delivery of our order. Zing Basket Currently Delivers to the following Zip Codes: 15106, 15205, 15204, 15142, 15243, 15220, 15228, 15216, 15226, 15211, 15222, 15282, 15213 & 15260.

Q: Does Zing Basket really deliver in about 20 minutes?

A: Yes, and sometimes even faster! Sure there is sometimes a small delay due to traffic, but overall we are at your door with a smile in about 20 minutes.


Q: Can I trust the Zing Basket team to choose the freshest meat, produce, and other foods?

A: Yes, Yes, and Yes! We carry only the highest quality meat and produce available, and our Team Members are trained with an eye for quality.


Q: What if I am looking for a product Zing Basket doesn’t carry?

A: We always want to hear your ideas and suggestions. Please feel free to send your request to our customer support team.


Q: How can I change or cancel an order?

A: Call our Customer Support Center at 1-844-344-ZING.


 Q: Can I shop for relatives and friends if I live in another city?

A: Most definitely! Please ensure the person you are ordering for resides within our service areas. 


Q: How can I pay for my Zing Basket order?

A: Zing Basket accepts major credit cards including Visa, MasterCard, Discover, and American Express.


Q: Can I tip my Zing Basket driver?

A: Yes! Gratuities are always optional and completely at your discretion.


Q: What if I have a problem with my order?

A: Please contact our professional Customer Support Team at 1-844-344-ZING.


Q: Whoops! I made an error and I would like to return a product. How do I do that?

A: No problem, just contact our professional Customer Support Team at 1-844-344-ZING.